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A tradesman in work overalls and safety glasses measuring a board with a tape on a sawhorse bench inside a home under renovation.

Voxipo for roofing companies

Roofing answering service

Take the roof call while your crew is up on the ridge

Voxipo answers roofing calls 24/7, records the leak, storm damage or replacement request, books estimate visits, and calls missed customers back.

Talk about your business
Made for your working day

A front desk that fits

A leaking ceiling and a replacement quote need different first questions

Voxipo is an AI receptionist that works as a roofing answering service. It answers calls to your Voxipo number 24/7 and asks your intake questions about the address, the roof type and age, the number of stories, what the caller sees, and whether the home has an insurance claim open. It books estimate visits into Google Calendar, Microsoft Outlook, or GoHighLevel. When your carrier forwards an unanswered call from your existing line to your missed-call number, Voxipo declines it and places one callback to the customer from your SMS-verified business number after the delay you set, only between 8am and 9pm in the caller's local time. Live call transfer is not available yet, so your team reads the saved recording, transcript, and summary, and decides about tarping, pricing, and scheduling.

Roofing calls come in several shapes. A homeowner with water coming through a ceiling wants help today. Someone planning a full replacement is comparing three companies and wants a visit this week. A property manager wants a roof inspected before a sale. After a hail or wind event, all three shapes arrive together, and callers ring several roofers in a row. When your line goes to voicemail, you get a name and a number and have to call back to find out which kind of job it is. Good intake records the address, the roof type, its approximate age, the number of stories, what the caller sees, and what they say about an insurance claim. Your estimator or owner still makes the decisions on tarping, scheduling, and price.

Built around businesses like yours
  • Residential roofing companies with 2 to 25 crew members
  • Owner-operated repair and leak-patching businesses
  • Replacement and re-roofing contractors that run estimate visits
  • Storm-response roofers who see call surges after hail and wind

Answering service

AI answering service for roofing companies

Voxipo is an AI answering service for roofing companies. It answers roof leak, repair, inspection and replacement calls on your Voxipo number at any hour, records what the caller reports, books estimate visits into your calendar, and places one callback to customers whose unanswered calls your carrier forwards to the missed-call number, while your team keeps pricing, safety and dispatch decisions.

A roofing phone rarely rings at a convenient time. Crews work early, and the calls that matter most arrive during a downpour, over a weekend, or while your estimator is standing on someone else's roof. The agent answers on your Voxipo number and asks the intake questions you wrote for each kind of call: the address, the roof material, roughly how old it is, how many stories the home has, and what the caller sees or hears. It saves the recording, transcript and summary so your team can pick up from there.

After a hail or wind event, call volume climbs and callers ring several roofers in a row. The agent answers the calls that reach your Voxipo number, collects the same details from each caller, and books estimate visits while slots remain. Each plan answers up to a set number of calls at a time, from up to 2 on Solo to up to 15 on Scale, and at launch the platform shares its capacity across customers, so a very large surge can leave a caller unanswered. Voxipo does not promise a response time, and your team decides who gets a visit first.

Insurance comes up on many roofing calls. The agent does not advise on claims, coverage, deductibles or what an adjuster will approve. It records the words the caller uses, such as the name of their insurer and whether a claim is open, closed or not started, and saves them in the call record for your staff.

Your carrier forwards unanswered calls from your existing line to one Voxipo number, so you choose what happens to them. Sent to a Voxipo number set to answer calls, they reach the agent live. Sent to your missed-call callback number, Voxipo declines the call and places one callback to the customer from your SMS-verified business number after the delay you set, 30 seconds by default. Callbacks go out only between 8am and 9pm in the caller's local time, so a call missed outside that window gets no callback, and at peak load a callback can be delayed or dropped. A caller who hangs up before your carrier forwards the call never reaches Voxipo.

When a caller wants an estimate, the agent takes their name and books a time slot during the call within your business hours and minimum notice. Voxipo books one appointment per time slot for the whole business, so two estimators cannot be booked into the same slot by phone.

Voxipo plans start at $49 a month, and the pricing page lists all four. Live call transfer is not available yet. When a caller needs your owner or estimator, the agent saves the call with the transcript, summary and callback details, and your team returns the call.

How Roofing calls are handled
CallWhat Voxipo doesWhat your team decides
Water coming through a ceiling during a stormRecords the address, where the water shows, the roof type and age as the caller knows it, and reads your approved wording for active leaks.Your owner or on-call lead decides about tarping or an emergency visit. The agent makes no safety or dispatch decision.
Missing shingles after a wind eventCollects the address, stories, roof material and what the caller sees from the ground, then offers an estimate slot or saves a callback request.Your estimator decides the order of visits and what the repair involves.
Full replacement estimateAsks your questions about the home, roof age and timing, takes the caller's name, and books an estimate visit.Your estimator measures, scopes the work and gives the price.
Hail damage and an open insurance claimRecords the insurer and claim words the caller uses, and saves them in the call record. It gives no advice on the claim or coverage.Your staff handle everything about the claim, the adjuster and supplements.
Call missed while the crew is on a roofPlaces one callback to the customer from your verified number after your delay, only between 8am and 9pm in the caller's local time.Your team reads the summary and follows up on anything the agent could not complete.
AI receptionist for contractorsAI receptionist for home servicesGoogle LSA now charges for missed callsSetting up after-hours call answeringVoxipo compared with a traditional answering serviceHow Voxipo pricing works

Where Voxipo helps

Calls Voxipo can take
off your list.

01

Sort leak, repair, inspection and replacement calls

Four callers in an hour describe four different roof problems, and your office staff are on a site walk.

Write one intake path per call type. A leak asks where the water shows and whether the caller has contained it. A replacement asks about roof age and timing. An inspection asks the reason, such as a pending sale. The agent follows the path that matches what the caller says.

Your team opens summaries that already separate a leak from a quote request, so the first callback goes to the caller who needs it.

02

Hold the line during a storm surge

After a hail storm, the phone rings every few minutes while your crews are tied up finishing booked jobs.

Forward unanswered calls to a Voxipo number set to answer, and give the agent the questions you want from every storm caller. It collects the address, roof details and what the caller observed, and books estimate visits into open slots.

Your team starts the next morning with a list of addresses and details to work through, and decides the visit order based on its own priorities.

03

Record insurance details without giving advice

Callers ask whether their policy covers hail damage, and your staff cannot spend phone time debating coverage with each one.

Add an instruction that the agent records the insurer name and the claim status in the caller's own words and says that your team handles claim questions. The agent does not advise on claims or coverage.

The call record holds the caller's insurer and claim words, so your estimator arrives knowing whether to expect an adjuster and does not have to ask again.

04

Call back customers you missed on a roof

Your phone rings three times while the crew is mid tear-off, and nobody can answer.

Turn on carrier conditional forwarding so unanswered calls reach your Voxipo missed-call number. Voxipo declines each call and places one callback to the customer from your SMS-verified business number after the delay you set, and runs your callback questions.

When the crew breaks for lunch, the call records show who has a leak, who wants an estimate, and who is already booked.

A call in your world

Hail damage on a two-story home with an open claim

Copper Ridge Roofing, a fictional crew of nine, forwards unanswered calls to a Voxipo agent that collects roof details and books free estimate visits. The transcript starts after the AI and recording notice.

Illustrative conversation. Your call flow is configured for your business.
Example phone callConnected
Voxipo

Customer

Voxipo

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0 of 11 turns ยท Illustrative example
Read full transcript

Voxipo: Thanks for calling Copper Ridge Roofing. What's going on with your roof?

Caller: We had hail last night and I found dents in the gutters and a few shingles on the lawn. I think we need someone to look at it.

Voxipo: I can take the details and book a free estimate visit. What's the address, and how many stories is the house?

Caller: It's 412 Larkspur Court, two stories. The roof is asphalt shingles, maybe eighteen years old.

Voxipo: Thank you. Have you noticed any water inside the house, and is there an insurance claim open for this?

Caller: No leaks yet. I called my insurer this morning and they gave me a claim number, but I don't know what they cover.

Voxipo: I can't advise on claims or coverage, so I'll write down that you have an open claim with your insurer for our team. Could I have your name before I look at the calendar?

Caller: Dana Whitfield.

Voxipo: Thanks, Dana. I have an estimate slot on Thursday at 10:30am. Would that work?

Caller: Yes, Thursday is fine.

Voxipo: Booked, Dana Whitfield. Your estimate visit is Thursday at 10:30am, and I've saved your address, roof details and claim note for our team. Is there anything else you'd like me to add?

Set up for your team

Make Voxipo part
of your team.

  1. 01

    Write an intake path for each roofing call type

    Split active leaks, missing or damaged shingles, inspections, replacement estimates, and calls from property managers. For each one, list the questions your estimator needs, such as the address, the roof material, the approximate age, the number of stories, whether the caller sees water inside, and the words they use about an insurance claim. Add your service area and the estimate wording you want read.

  2. 02

    Connect the calendar your estimator uses

    Connect Google Calendar, Outlook, or GoHighLevel. On Google Calendar, Outlook, and GoHighLevel each phone booking takes a 30-minute slot, so block the on-site time yourself if a visit takes longer. The whole business holds one appointment per slot, so keep multi-crew scheduling in your own calendar and use phone booking for estimate visits. The agent can change or cancel the booking it made on the same call; later changes go through your office.

  3. 03

    Rehearse a storm day, then forward unanswered calls

    During the free trial, talk to the agent in the browser playground as a customer with a ceiling leak, as a homeowner with hail damage and an open claim, and as a property manager asking for an inspection. Read each summary and tighten the questions where the answers were thin. Once you choose a plan, set conditional call forwarding at your carrier so unanswered calls reach Voxipo.

For roofing companies where the owner or estimator answers the phone

This setup suits a company with 2 to 25 crew members, a defined service area, and one person who reviews new requests each morning. If an office manager covers weekday calls, start with after-hours answering and missed-call callbacks, then add estimate booking once your calendar rules are settled. Review the first week of summaries and add the questions you wish you had asked, such as whether the roof has more than one layer.

Walk through your setup with us
What Voxipo handles vs what stays with staff
Your team decides on tarping, pricing, and schedulingVoxipo records the request and reads your approved wording. Whether a crew tarps a roof tonight, what an estimate costs, and who goes out first stay with your owner, estimator, or dispatcher.
Insurance and roof safety questions stay with your teamThe agent does not advise on coverage, claims, deductibles, or whether a roof is safe to stand under. It records the insurer and claim status the caller reports, and it reads only the wording you approve for urgent situations.
Callbacks follow calling hoursVoxipo calls missed customers back only between 8am and 9pm in the caller's local time. A call missed at 2am gets no callback, and your team follows it up in the morning.
One booking per slot, and no job-software syncPhone bookings check the whole workspace, so two estimators cannot be booked into the same slot. Voxipo does not connect to AccuLynx, JobNimbus, ServiceTitan, or Housecall Pro, so your office copies details from the call summary into its job software.

Good questions, clear answers

Voxipo for
roofing companies: FAQs

Work out what fits before you forward a call.

What does a roofing answering service from Voxipo do?

It answers calls to your Voxipo number with an AI voice agent at any hour. The agent asks your intake questions about the address, roof type and age, stories, and what the caller sees, books estimate visits into a connected calendar, and saves a recording, transcript, and summary for your team.

Can it tell a roof leak from a replacement inquiry?

It follows the intake paths you write, so a caller describing water coming through a ceiling and a caller planning a new roof get different questions. The agent records what the caller reports. It does not judge how serious the damage is, and your team decides what happens next.

How does it handle a surge of calls after a hail storm?

Calls that reach your Voxipo number are answered by the agent, which collects the same details from each caller and books estimate visits while slots remain. Each plan answers up to a set number of calls at a time, from up to 2 on Solo to up to 15 on Scale, and at launch the platform shares its capacity across customers, so a very large surge can leave a caller unanswered. Voxipo makes no promise about how fast a caller is reached.

Will it talk to callers about their insurance claim?

It records the insurer's name and the claim status in the caller's own words, and saves them for your staff. It does not advise on claims, coverage, deductibles, or what an adjuster will approve, and it tells the caller your team handles those questions.

What happens when I miss calls while the crew is on a roof?

If your carrier forwards unanswered calls to your Voxipo missed-call number, Voxipo declines it and places one callback to the customer from your SMS-verified business number after the delay you set, only between 8am and 9pm in the caller's local time. A caller who hangs up before your carrier forwards the call does not reach Voxipo, and at busy times a callback can be delayed or dropped.

Can a customer call back later to move their estimate?

The agent can change or cancel the booking it made earlier on the same call. It cannot look up a booking from a previous call, so a customer who rings back to reschedule leaves a request for your office.

Does it sync with my roofing job software?

Voxipo does not connect to AccuLynx, JobNimbus, ServiceTitan or Housecall Pro, and Jobber support is coming soon. It books into Google Calendar, Microsoft Outlook, or GoHighLevel, and your office copies job details from the call summary into your job software.

Can it send the caller to my estimator or owner during the call?

Live call transfer is not available yet. The agent saves the call with the caller's name, number, and the details they gave, and your team calls them back.

Will it tell a caller whether to tarp the roof or how long a repair takes?

No. Tarping, safety, arrival times, and pricing are decisions for your staff. The agent reads only the wording you approved, records what the caller says, and saves the call for your team.

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Practical guides for small businesses

How to set up missed-call callbacksSetting up after-hours call answeringGoogle LSA now charges for missed calls

Hear it before you set it up

Hear how your next roof call would sound

Bring your call types, service area, and the wording you use for active leaks. Talk to a Voxipo demo agent in your browser, then start the 14-day free trial and build your own agent.

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