An AI answering service for Canadian businesses

What you get

What a Canadian business gets from Voxipo

Voxipo is an AI receptionist for small businesses that depend on the phone. It answers calls dialed to your Voxipo number, collects the caller's details, books appointments into your calendar during the call and saves the recording, transcript and summary. If a caller reaches your own line while you are busy and nobody picks up, your carrier can forward the call to Voxipo, which calls that person back from your own number.

Canada is a supported region with the same product, agent setup and plans as the US. A short list of defaults is set when you pick Canada at onboarding.

Your agent opens each call with a notice that the caller is speaking with an AI assistant for your business and that the call may be recorded. You set the greeting, hours, knowledge and the questions the agent asks.

• Inbound answering on your Voxipo number, around the clock.
• Booking into Google Calendar, Microsoft Outlook, Cal.com or GoHighLevel.
• Missed-call callbacks to callers in Canada and the US.
• Recordings, transcripts, summaries and a lightweight contact list in one place.

What changes

Canadian setup compared with a US setup

Most of the product behaves the same on both sides of the border. The table lists the places where a Canadian business sees something different, and the places where it does not.

Your number

Keep your Canadian number or search for a new one

Most owners keep the number customers already know. Ask your carrier to set conditional call forwarding for busy and no answer, pointing at your Voxipo missed-call number. Your phone rings first. When you cannot pick up, the carrier forwards the call to Voxipo, which declines the call, schedules the callback and calls the person back from your number after the delay you set. If you would rather have the agent answer those calls live, point the forwarding at your Voxipo answering number instead. One forwarding number cannot do both.

If you prefer a line where the agent answers live, the number marketplace offers US and Canadian local numbers that callers dial directly. Availability by area code is not guaranteed, so search by the area code you want and see what comes back. Every plan includes one local number.

A caller who hangs up before your carrier's no-answer timer finishes never reaches Voxipo. Many carriers let you shorten that timer, which is worth checking when you set up forwarding.

Steps

Setup steps

1. 01

   Start the free trial

   Create a workspace and choose Canada at onboarding. Your 14-day free trial starts when you create your first workspace, and no card is needed. During the trial you build the agent and talk to it in the browser. Connecting a phone number for live calls and callbacks needs a paid plan.

2. 02

   Write the agent

   Add your greeting, hours, services and the questions to ask. Talk to the agent in the browser playground before it takes real calls.

3. 03

   Connect a calendar

   Link Google Calendar, Outlook, Cal.com or GoHighLevel so the agent can book while the caller is on the line.

4. 04

   Pick a number route

   When you choose a plan, search for a Canadian local number the agent answers directly, or ask your carrier to forward busy and no-answer calls to Voxipo, which then calls the person back.

5. 05

   Set the callback delay

   Choose how many seconds Voxipo waits before it calls a missed caller back. The range is 0 to 3,600 seconds and the default is 30.

Privacy

Privacy, recordings and what to check

Call recordings and transcripts hold personal information, so your business should read its own privacy obligations before it goes live. This page is not legal advice, and Voxipo makes no data-residency or compliance promise here. If you have questions about where data is stored or how it is handled, ask [email protected].

The Office of the Privacy Commissioner of Canada says PIPEDA applies to private-sector organizations across Canada that handle personal information in the course of commercial activity. Alberta, British Columbia and Quebec have their own private-sector privacy laws, which are deemed substantially similar to PIPEDA.

Voxipo is a US-based product, so using it can move your callers' personal information across the border. The Privacy Commissioner's guidelines on processing across borders say PIPEDA does not prohibit such transfers, and the business that transfers the information stays accountable for protecting it.

Anti-spam law is a separate topic. Canada's anti-spam legislation focuses on commercial electronic messages such as unsolicited email and text messages. Voxipo's standard agent has no texting tool, so it does not send texts on your behalf.

Voxipo does not check the National Do Not Call List, and voice telemarketing in Canada has its own rules that your business should look up before using outbound calling. Provincial health-information laws can also matter for clinics that record patient calls.

Sources: Office of the Privacy Commissioner of Canada: PIPEDA in briefOffice of the Privacy Commissioner of Canada: Guidelines for processing personal data across bordersGovernment of Canada: Canada's anti-spam legislation

Language and limits

Where Canadian owners should look closely

Language is the first one. The home-services templates are written for English and Spanish. If a large share of your callers speak French, test the agent in the browser playground with those callers in mind before you route live calls to it.

Billing is the second. Plans are priced in US dollars, so a Canadian card is charged in USD and your card issuer converts the amount. Check your issuer's terms for conversion and fees.

The third is scope. Voxipo does not transfer a call to a person in the middle of a conversation. The agent saves the details and your team calls back. It also books one appointment per time slot for the whole business, so it suits owner-run shops more than multi-chair practices.

Plans

Plans in US dollars

Every plan includes one local number, unlimited AI agents, inbound answering, missed-call callbacks, calendar booking and call records. Plans differ in monthly minutes and in how many calls they take at a time. At launch, all customers also share the platform's call capacity.