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Voxipo for pest control companies

Pest control answering service

Take the wasp nest call while your tech is in a crawlspace

Voxipo answers pest control calls 24/7, records the pest and where it was seen, books inspection visits, and calls missed customers back on your number.

Talk about your business
Made for your working day

A front desk that fits

A wasp nest, a mouse in the pantry and a termite inspection need different first questions

Voxipo is an AI receptionist that works as a pest control answering service. It answers calls to your Voxipo number 24/7 and asks your intake questions about the pest, where it was seen, how long it has been going on, and whether the caller is new or already on a service plan. It books inspection visits into Google Calendar, Microsoft Outlook, or GoHighLevel. When your carrier forwards an unanswered call from your existing line to your missed-call callback number, Voxipo declines it and places one callback to the customer from your SMS-verified business number, only between 8am and 9pm in the caller's local time. Live call transfer is not available yet, so your team reads the saved recording, transcript and summary, and decides on treatment, product and price.

Pest control calls differ more than they look. Your team decides whether a wasp nest over a doorway can wait for a morning visit. For a mouse sighting, your team needs to know where the droppings were found. A real estate agent asking about wood-destroying insect reports needs a date and an address. Customers on a quarterly plan want a quick touch-up, and first-time callers want to know what an inspection involves. Useful intake sorts the call into the right branch, records the caller's description as they gave it, and leaves the diagnosis, the product and the price to your technicians.

Built around businesses like yours
  • Residential pest control companies with 2 to 20 technicians
  • Owner-operated exterminators who also run the phone
  • Termite and wildlife inspection specialists
  • Recurring quarterly service plan businesses

Answering service

AI answering service for pest control companies

Voxipo is an AI answering service for pest control companies. It answers calls to your Voxipo number at any hour, records the pest, the location in the home and the caller's description, books inspection visits into your calendar, and places one callback to customers whose unanswered calls your carrier forwards to the missed-call number. Your team keeps treatment, product, safety and pricing decisions.

Pest calls come in waves. Wasps and ants spike in summer, rodents move indoors when the weather turns, and termite swarms in spring send homeowners to the phone in a hurry. During those weeks the techs are in attics, under porches and inside wall voids, which are the places where a phone call cannot be answered. The agent answers calls to your Voxipo number while they work and asks the questions you wrote for each pest.

Some callers ask whether a treatment is safe around children or pets, or what chemicals the technician will use. The agent does not judge that. If your company has approved wording for these questions, the agent reads it. Otherwise it saves the question in the call record so a staff member who knows the product label can answer on the callback.

Your carrier forwards unanswered calls from your existing line to one Voxipo number, so you choose what happens to them. Sent to a Voxipo number set to answer calls, they reach the agent live. Sent to your missed-call callback number, Voxipo declines the call and places one callback to the customer from your SMS-verified business number after the delay you set, 30 seconds by default. Callbacks go out only between 8am and 9pm in the caller's local time, so a call missed late at night gets no callback. A caller who hangs up before your carrier forwards the call never reaches Voxipo.

When a caller wants an inspection or a first treatment visit, the agent takes their name and books a standard time slot during the call in Google Calendar, Microsoft Outlook or GoHighLevel. The slot is a fixed 30-minute block, and Voxipo books one appointment per slot for the whole business. A company that sends several technicians to different homes at the same hour keeps the route and crew scheduling in the office.

Voxipo plans start at $49 a month, and the pricing page lists all four. Live call transfer is not available yet. When a caller needs a technician or the office manager, the agent saves the call with the transcript, summary and callback details, and your team returns the call.

How Pest control calls are handled
CallWhat Voxipo doesWhat your team decides
Wasps or hornets near an entranceRecords where the nest is, how large it looks to the caller, who is nearby and the service address, then offers an inspection slot.Your team decides the treatment, the product and when a technician can go.
Mice or rats heard in the attic or wallsAsks where the sounds or droppings were found and for how long, then books an inspection visit or saves a callback request.Your technician decides the trapping or exclusion approach and the price.
Termite swarm or damaged woodRecords what the caller saw, the age of the home if they know it and the address, then books an inspection slot.Your inspector assesses the evidence and prepares the report and the quote.
Bed bugs reported in a bedroomRecords the rooms affected, how long the caller has noticed bites and whether it is a rental, then saves the request for the office.Your office decides whether to book, how to prepare the home and what the treatment costs.
Quarterly plan customer asking for a touch-upTakes the name, address and what they saw since the last visit, and books a standard slot if your rules allow it.Your office checks the plan terms and decides whether the visit is covered.
Caller asking whether a product is safe around pets or childrenReads your approved wording if you wrote one, or saves the question for your team.A staff member answers from the product label and your procedures.
Home services answering servicePlumbing answering serviceContractor answering serviceHow to set up missed-call callbacksSetting up after-hours call answeringVoxipo compared with a traditional answering serviceHow Voxipo pricing works

Where Voxipo helps

Calls Voxipo can take
off your list.

01

Sort new inspection requests by pest and location

A homeowner calls about something crawling or scratching, and the office needs to know which branch of your service this is before anyone drives out.

Write short intake questions for each pest you treat, such as where it was seen, how long it has been going on and whether anyone has tried a store-bought product. The agent asks them in your order and saves the answers.

Your team opens the call record and sees the pest, the room and the history in the caller's own words.

02

Book termite and rodent inspections during the call

Termite inspection requests tied to a home sale or a rodent problem get lost when callers reach voicemail and move on to the next company.

Connect Google Calendar, Outlook or GoHighLevel, set business hours and minimum notice, and list the inspections callers may book in the agent's instructions.

The caller leaves the call with a booked 30-minute slot, and the booking carries their name. The details are saved for the technician.

03

Separate recurring plan customers from first-time callers

A customer on a quarterly plan and a stranger with a wasp nest need different conversations, and treating them the same wastes the plan customer's time.

Add a plan question near the start of the call and write the follow-up for each answer. Plan customers describe what they saw since the last visit, and new callers go through the full inspection intake.

Your office reads a summary that says which type of customer called and what they want.

04

Hold the line during the seasonal rush

In spring and midsummer, the phone rings while the whole crew is in the field.

Forward unanswered calls from your existing line to your Voxipo number or your missed-call callback number, and set the callback delay that suits your team.

Callers who reach the agent are answered, and missed callers inside the calling window get a callback unless load delays or drops it. Each plan answers up to a set number of calls at a time, from up to 2 on Solo to up to 15 on Scale, and at launch the platform shares its capacity across customers, so a very large surge can leave a caller unanswered. Your team works the saved queue when they are out of the attic.

A call in your world

A daytime call about noises in an attic

Thistledown Pest Solutions, a fictional pest control company, has set up inspection booking and uses a Google Calendar for its inspection slots. The transcript starts after the AI and recording notice.

Illustrative conversation. Your call flow is configured for your business.
Example phone callConnected
Voxipo

Customer

Voxipo

Customer

Voxipo

Customer

Voxipo

Customer

Voxipo

0 of 9 turns ยท Illustrative example
Read full transcript

Voxipo: Thanks for calling Thistledown Pest Solutions. How can I help you today?

Caller: I keep hearing scratching above my bedroom ceiling at night. I think it might be mice or maybe squirrels.

Voxipo: I can set up an inspection visit for you. May I have your name first?

Caller: Priya Venkataraman.

Voxipo: Thanks, Priya. Where in the house do you hear it, and how long has it been going on?

Caller: Over the back bedroom, about two weeks. I have not seen droppings. We also have a dog, so I want to know what you use up there.

Voxipo: I have noted the dog. I cannot answer product questions, so I am saving your question for the team. I have a standard time slot open Thursday at 10 in the morning. Does that work?

Caller: Yes, Thursday works. The address is 310 Quillfeather Court.

Voxipo: Booked for Thursday at 10 in the morning at 310 Quillfeather Court. The slot is 30 minutes, and I have saved your notes about the attic for the team.

Set up for your team

Make Voxipo part
of your team.

  1. 01

    Write intake questions for each pest you treat

    List the pests you handle, such as ants, wasps, rodents, bed bugs and termites, and write two or three short questions for each. Ask where it was seen, how long it has been happening and whether the caller is new or on a plan. Add a separate path for real estate and property manager inspection requests.

  2. 02

    Connect a calendar for inspection visits

    Connect Google Calendar, Microsoft Outlook or GoHighLevel, then set business hours and minimum notice. Phone bookings use a fixed 30-minute slot, and Voxipo books one appointment per slot for the whole business. Name the inspection visits callers may book in the agent's instructions, and keep route planning with your office.

  3. 03

    Add approved wording and test seasonal calls

    Write the answers you approve for questions about pets, children and products, and mark everything else as staff-only. During the free trial, use the browser playground to test a wasp call, a rodent call and a plan customer. Once you choose a plan, forward unanswered calls from your existing line and set the callback delay before going live.

For pest control teams where the phone competes with the work

This workflow suits a small company whose technicians cannot answer in attics, crawlspaces and basements, and where one person reviews saved requests and sets the schedule. Start with inspection intake and booking, and add callbacks once you have tested the delay against your seasonal volume. Summaries help the office see at a glance whether a call is a new termite inspection, a plan customer's touch-up or a safety question that needs a person.

Walk through your setup with us
What Voxipo handles vs what stays with staff
Treatment, product and safety decisions stay with your teamVoxipo does not identify a pest from a description, choose a treatment or judge whether a product is safe around children, pets or food. It reads wording your company approved, or saves the question for staff.
One appointment per slot, and same-call changes onlyVoxipo books one appointment per 30-minute slot for the whole business, so parallel technician schedules stay with your office. The agent can change or cancel only the booking it made earlier in the same call. A caller who phones back later reaches your team to move a visit.
Transfers and quotes stay with your teamLive call transfer is not available yet, so the agent saves the call for your team to return. Pricing, plan terms and treatment quotes stay with your staff unless you approve specific wording.

Good questions, clear answers

Voxipo for
pest control companies: FAQs

Work out what fits before you forward a call.

What is a pest control answering service?

It is a service that answers calls for a pest control company when the team cannot. Voxipo is an AI receptionist that answers your calls with an AI voice agent, asks your intake questions about the pest and location, books inspection visits into your calendar, calls back missed customers whose calls your carrier forwards, and saves a recording, transcript and summary for your office.

Is Voxipo an AI answering service for exterminators?

Yes. It is software with an AI voice agent, and no human operators sit behind it. It follows the intake questions you write for each pest, books inspection visits in the calendar you connect, and leaves treatment, product and price decisions to your technicians.

What happens when a caller finds wasps or a rodent in the house?

The agent follows the path you configured for that pest. It asks where the pest was seen, how long it has been going on and the service address, then offers an inspection slot or saves a callback request. It does not diagnose the problem or promise a time of arrival.

Can it answer questions about chemicals, pets or children?

Only with wording your company approved. If you wrote an answer for these questions, the agent reads it. Otherwise it saves the question in the call record so your team can answer from the product label on the callback.

Can it book termite and rodent inspections?

Yes, when your connected calendar and rules allow it. Voxipo books into Google Calendar, Microsoft Outlook or GoHighLevel during the call, using a fixed 30-minute slot and one appointment per slot for the whole business. The inspector assesses the evidence and prepares any report or quote.

When does Voxipo call back a missed pest control caller?

When your carrier forwards an unanswered call to your missed-call callback number, Voxipo declines it and places one callback to the customer from your SMS-verified business number after the delay you set, 30 seconds by default. Callbacks run only between 8am and 9pm in the caller's local time. At peak load a callback can be delayed or dropped, and a caller who hangs up before your carrier forwards the call never reaches Voxipo.

Can a customer reschedule or cancel by phoning back?

The agent can change or cancel only the booking it made earlier in the same call. Someone who phones back a day later reaches the agent again, which cannot look up the earlier booking, so your team handles that change from your calendar.

Can it transfer a caller to a technician?

Live call transfer is not available yet. The agent saves the call with the recording, transcript, summary and callback details, and your team calls the customer back.

Can Voxipo send bookings to my pest control software?

No. Voxipo does not connect to FieldRoutes, PestPac, ServiceTitan or Housecall Pro. Your office can copy details from the call summary into your system, or take bookings through one of the supported calendars. Jobber support is coming soon.

How much does a pest control answering service from Voxipo cost?

Plans start at $49 a month for 250 minutes. Starter is $99 for 600, Growth $199 for 1,400 and Scale $399 for 3,000, and the pricing page lists what each includes. Your 14-day free trial starts when you create your first workspace.

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Practical guides for small businesses

How to set up missed-call callbacksSetting up after-hours call answering

Hear it before you set it up

Hear a pest control call in the playground

Talk to a Voxipo demo agent in your browser, then start the 14-day free trial and build your own agent. The workflow records what callers report and leaves treatment, product and price decisions with your team.

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