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A plumber in work overalls kneeling at an open bathroom vanity, tightening a fitting on the sink drain pipe with a tool bag beside him

Voxipo for plumbing companies

plumbing answering service

Answer the leak call while your hands are under a sink

Voxipo answers plumbing calls 24/7, records the leak or drain problem, books estimates, and calls missed customers back from your own business number.

Talk about your business
Made for your working day

A front desk that fits

A burst pipe and a repipe quote should not reach the same voicemail

Voxipo is an AI receptionist that works as a plumbing answering service. It answers calls to your Voxipo number 24/7 and asks your intake questions about the address, the fixture involved, whether the caller has shut off the water, and whether they own or rent. It books estimate visits, such as a repipe or water heater replacement, into Google Calendar, Microsoft Outlook, Cal.com, or GoHighLevel. When your carrier forwards an unanswered call from your existing line, Voxipo calls the customer back from your SMS-verified business number after the delay you set, between 8am and 9pm in the caller's local time. Live call transfer is not available yet, so your team reviews the saved recording, transcript, and summary and decides whether to send a plumber.

Plumbing calls split fast. A burst supply line, a home with no water, and a sewer backup all sound urgent to the caller, while a tankless upgrade or a whole-house repipe can wait for a booked estimate. When your phone goes to voicemail, you get a name and a number and have to call back to learn which kind of job it is. If the caller already found another plumber on their Local Services Ad, that callback reaches someone who has moved on. Good intake records the address, the fixture, whether the caller says the main or fixture valve is off, and who can let your plumber in. Your dispatcher still makes the call on timing and price.

Built around businesses like yours
  • Residential plumbing companies with 2 to 20 technicians
  • Owner-operated drain and sewer services
  • Water heater installation and repair teams
  • Plumbers running Google Local Services Ads

Where Voxipo helps

Calls Voxipo can take
off your list.

01

Take after-hours leak and backup calls

A tenant calls at 11pm because water is coming through the ceiling below an upstairs bathroom.

Set up an after-hours agent that asks for the address, which fixture or pipe is involved, whether the caller reports the water is shut off, whether they own or rent, and how your plumber gets in. The agent reads your approved after-hours wording and saves the request.

Your on-call plumber or office opens a summary with the address, the fixture, the shut-off status as reported, and the landlord question already answered, then decides whether to go out tonight.

02

Book repipe and water heater estimates

Estimate requests for water heater replacement or a repipe land while every truck is on a job.

Connect the calendar your estimator works from, set business hours and minimum notice, and list the estimate visits callers may book in the agent's instructions. The agent asks about the home, the age of the current heater, and the caller's timing before offering an open slot.

The estimate is on the calendar with the caller's name and the answers saved in the call record, and the price stays with your estimator after the site visit.

03

Call back customers you missed on a job

Your phone rings twice while you are cutting out a corroded section of galvanized pipe, and both calls go unanswered.

Turn on carrier conditional forwarding so unanswered calls reach your Voxipo forwarding number. Voxipo calls each customer back from your SMS-verified business number after the delay you set (30 seconds by default) and runs your callback questions.

When you climb out of the crawlspace, the call records show who needs a drain cleared, who wants a quote, and who has already been booked.

A call in your world

A water heater leaking in a rented townhouse

Pine Hollow Plumbing, a fictional six-truck company, has an after-hours agent that collects service requests and lets the on-call plumber decide on night visits. The transcript starts after the AI and recording notice.

Illustrative conversation. Your call flow is configured for your business.
Example phone callConnected
Voxipo

Customer

Voxipo

Customer

Voxipo

Customer

Voxipo

0 of 7 turns · Illustrative example
Read full transcript

Voxipo: Thanks for calling Pine Hollow Plumbing. What's going on with your plumbing tonight?

Caller: The water heater in my garage is leaking all over the floor. Can somebody come out right now?

Voxipo: I'll take down the details for the on-call plumber, who decides on visits tonight. I can't confirm a time. What's the address, and have you been able to turn off the water to the heater?

Caller: It's 27 Juniper Court, unit B. I closed the valve on the cold pipe on top, and the dripping slowed down.

Voxipo: Thank you. Do you own the townhouse or rent it, and is the garage reachable without you there?

Caller: I rent. The landlord is Marcus Reyes, and I'm home all night.

Voxipo: Got it. Could I have your name and the best number to reach you? I'll save the address, the leak, the valve you closed, and your landlord's name for the plumber.

Set up for your team

Make Voxipo part
of your team.

  1. 01

    Write intake questions for each plumbing call type

    Split leaks and burst pipes, no water, clogged drains and sewer backups, water heater problems, and estimate requests. For each one, list the questions your dispatcher needs, such as the fixture, the reported shut-off status, own or rent, gate codes, and pets. Add your service area so the agent can tell callers outside it what your team will do.

  2. 02

    Connect the calendar your estimator uses

    Connect Google Calendar, Outlook, Cal.com, or GoHighLevel. On Google, Outlook, and GoHighLevel each phone booking takes a 30-minute slot, and the whole business holds one appointment per slot, so keep multi-truck scheduling in your own calendar and use phone booking for estimates. The agent can change or cancel the booking it made on the same call; later changes go through your office.

  3. 03

    Load your approved emergency wording and test it

    Write the exact words the agent reads for a gas smell near a water heater, a sewer backup, or a caller who asks for a price. Then call the browser playground as a customer with a flooded laundry room and as a landlord asking for a repipe quote, and read both summaries before you turn on forwarding.

For plumbing shops where the owner still answers the phone

This setup suits a company with 2 to 20 technicians, a defined service area, and one person who reviews after-hours requests. If an office manager covers daytime calls, start with after-hours answering and missed-call callbacks. Review the first week of summaries to tighten your questions, for example adding whether a basement drain backed up once or keeps backing up.

Walk through your setup with us
What Voxipo handles vs what stays with staff
Your team decides on dispatch and arrival timesVoxipo records the request and reads your approved wording. Whether a plumber goes out tonight, and when they arrive, stays with your on-call plumber or dispatcher.
No diagnosis, pricing, or safety adviceThe agent does not diagnose a leak, quote a repair, or tell a caller how to handle a gas smell or a flooded room. For those, it is set up to read only the wording you approve, and it saves the call for staff.
Callbacks follow calling hoursVoxipo calls missed customers back only between 8am and 9pm in the caller's local time. A call missed at 2am gets no callback, and your team follows it up in the morning.
One booking per slot for the whole businessPhone bookings check the whole workspace, so two plumbers cannot be booked into the same time slot by phone. Voxipo does not connect to ServiceTitan or Housecall Pro. Jobber support is coming soon.

Good questions, clear answers

Voxipo for
plumbing companies: FAQs

Work out what fits before you forward a call.

What does a plumbing answering service from Voxipo do?

It answers calls to your Voxipo number with an AI voice agent at any hour. The agent asks your intake questions about the address, the fixture, the shut-off status, and access, books estimate visits into a connected calendar, and saves a recording, transcript, and summary for your team.

Can it tell a burst pipe from a dripping faucet?

It asks the questions you write, so a caller describing water spraying from a pipe and a caller with a slow drip follow different intake paths. The agent records what the caller reports. It does not judge how serious the problem is, and your dispatcher decides what happens next.

Will it give callers a price for a drain clearing or a water heater?

Only if you give it pricing wording you have approved, such as a fixed service call fee. Repairs, repipes, and water heater replacements need a site visit, so the agent collects the details and books an estimate or saves a callback request.

What happens when I miss calls from my Google Local Services Ads?

If the business line those calls ring uses carrier conditional forwarding to Voxipo, an unanswered call is passed to Voxipo, which calls the customer back from your SMS-verified business number after the delay you set, between 8am and 9pm in the caller's local time. A caller who hangs up before your carrier forwards the call does not reach Voxipo, and at busy times a callback can be delayed or dropped.

Can a customer call back later to move their estimate?

The agent can change or cancel the booking it made earlier on the same call. It cannot look up a booking from a previous call, so a customer who calls back to reschedule leaves a request for your office.

Will it send bookings into my field service software?

No. Voxipo does not connect to ServiceTitan or Housecall Pro. It books into Google Calendar, Microsoft Outlook, Cal.com, or GoHighLevel, and your office can copy job details from the call summary into your field software. Jobber support is coming soon.

What does the agent say if a caller smells gas near the water heater?

The agent is set up to read the wording you approved for that situation, so write that script with care and decide whether it names your gas utility or emergency services.

Can my on-call plumber take the caller directly from the agent?

Live call transfer is not available yet. The agent saves the call with the caller's name, number, and the details they gave, and your on-call plumber calls them back.

Keep exploring

More ways to put
your calls to work.

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Practical guides for small businesses

A practical guide to missed-call callbacksSetting up after-hours call answeringWhat an answering service costs in 2026

Hear it before you set it up

Hear how your next leak call would sound

Bring your call types, service area, and the wording you use for gas and flooding calls. Talk to a Voxipo demo agent in your browser, then walk us through your setup.

Book a demo for your business