A quote request is a long call, and your hands are busy
Voxipo is an AI receptionist that works as a cleaning company answering service. It answers calls to your Voxipo number 24/7 and asks the questions you write for a quote request, such as the property type, bedrooms, bathrooms, approximate square footage, pets, and whether the job is one-time or recurring. It books estimate walk-throughs into Google Calendar, Microsoft Outlook, or GoHighLevel. When your carrier passes an unanswered call from your existing line to your Voxipo missed-call number, Voxipo declines it and places one callback from your SMS-verified business number after the delay you set, only between 8am and 9pm in the caller's local time. Live call transfer is not available yet, so your team reads the saved summary and decides on pricing, crew assignment, and any change to an existing booking.
Cleaning calls are rarely one question. A first-time caller wants a price, and you cannot give one until you know the square footage, the number of bedrooms and bathrooms, whether there are pets, how dirty the place is, and whether they want a single visit or a weekly schedule. A commercial caller needs a walk-through before anyone names a figure. When the phone goes to voicemail, you get a name and a number and have to start the whole conversation again. Good intake collects those details once, in the caller's own words, so your callback can start from the job itself. Your staff still decide what the work costs and which crew takes it.
Built around businesses like yours
Residential maid services and recurring house-cleaning teams
Move-in and move-out cleaning specialists
Small commercial and janitorial cleaning crews
Owner-operated cleaning businesses where the owner also cleans
Answering service
What a cleaning company answering service handles
A cleaning company answering service picks up your calls when your crews cannot, asks your quote questions, and passes the details to your office. Voxipo does this with an AI voice agent instead of a staffed call center, and it books estimate walk-throughs into a connected calendar during the call.
Most cleaning businesses run on a phone that belongs to the owner or a part-time office person. Calls come in during the hours when everyone is on a job, and the questions are specific. A caller needs to describe the home or the office floor before you can respond usefully, and that is a long conversation to have by voicemail tag.
Voxipo answers calls to a Voxipo number you set up. When your carrier forwards a busy or unanswered call to your Voxipo missed-call number, Voxipo declines it and places one callback. The agent opens after the AI and recording notice, takes the caller's name, and works through the questions in your instructions. For an estimate it checks your calendar and books a standard time slot, and it saves a recording, transcript and summary for your team.
It has limits you should plan around. The agent cannot give a price unless you wrote approved wording for it, it cannot transfer a caller to your phone, and it can change or cancel only the booking it made on the same call. Later changes reach your office as a saved request.
How Cleaning calls are handled
Call
What Voxipo does
What your team decides
A new homeowner wants a recurring clean quote
Asks for the name, address, bedrooms, bathrooms, approximate size, pets, and how often they want service, then offers an open walk-through slot or saves a callback request
Sets the price from the details, confirms the schedule, and decides which crew takes the home
A client says their cleaner did not arrive
Takes the name, address, and what the caller says happened, and saves the call with the transcript and summary
Checks the crew schedule, calls the client back, and decides how to make the visit right
A property manager asks for office cleaning
Records the building type, the floors or square footage the caller gives, the hours the space is empty, and books a walk-through when a calendar is connected
Walks the site, writes the proposal, and quotes the contract
A caller wants to move a visit to next week
Changes the time only if the caller booked it on this same call; otherwise records the request and the preferred new time
Looks up the original appointment, changes it in your own system, and tells the client
A missed call arrives while the crew is on a job
When carrier forwarding passes the call, declines it and places one callback from your verified number after your set delay, within calling hours (8am to 9pm their time)
Reviews the saved summary and decides who follows up on each lead
A caller wants a price for a deep clean of a four-bedroom house with two dogs, and your phone rings while you are mid-bathroom.
Write the quote questions in the agent's instructions: property type, bedrooms, bathrooms, approximate square footage, pets, one-time or recurring, any need for inside-oven or inside-fridge cleaning, and the caller's preferred timing. The agent asks them in a natural order and saves the answers.
Your estimator reads one summary and prices the job, instead of calling back to ask what the caller already could have said.
02
Book walk-throughs for commercial and move-out jobs
A property manager wants a walk-through before any figure is discussed, and a landlord needs a move-out clean scoped before the next tenant arrives.
Connect the calendar your estimator works from and list the visit types callers may book in the agent's instructions. The agent offers open times from your calendar and books only inside your business hours and minimum notice, takes the name before booking, and records the address and access notes in the call record.
The booking carries the caller's name, and the scope and access details are saved for the person who will visit.
03
Capture reschedule and no-show calls for the office
A client calls to say she needs to push Thursday to Friday, and another says the cleaner never arrived.
The agent takes the name, address, and what the caller says, and records the request. It can change or cancel only a booking it made earlier on the same call, so these requests are saved for your office rather than handled by the agent.
Your office reads the call records to see who needs a call back and what each person asked for, and decides what to offer.
04
Call back people you missed during a shift
Both of your phones are in a locked client's entryway while the team works, and three calls go unanswered.
Turn on carrier conditional forwarding so unanswered calls reach your Voxipo missed-call number. Voxipo declines each call and places one callback, within calling hours, from your SMS-verified business number after the delay you set (30 seconds by default), and asks your callback questions.
The call records show who wanted a quote, who is an existing client, and who was booked, so your callbacks go to the right people first.
A call in your world
A move-out clean for a two-bedroom apartment
Brightline Home Cleaning, a fictional four-person company, uses an agent to take quote requests and book estimate calls while the crew is on a job. The agent speaks first after the AI and recording notice.
Illustrative conversation. Your call flow is configured for your business.
Example phone callConnected
Customer
Voxipo
Voxipo
Customer
Voxipo
Customer
Voxipo
Customer
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Voxipo
0 of 9 turns · Illustrative example
Read full transcript
Voxipo: Thanks for calling Brightline Home Cleaning. How can I help today?
Caller: Hi, I need a move-out clean for my apartment. I get the keys handed back on the 14th.
Voxipo: I can take down the details and set up a time for our team to review it. May I have your name first?
Caller: Dana Whitfield.
Voxipo: Thanks, Dana. How many bedrooms and bathrooms is the apartment, and roughly how large is it?
Caller: Two bedrooms, one bath, about nine hundred square feet. Oven and fridge are pretty dirty.
Voxipo: Noted. I can't give a price on this call, because our team prices the job from these details. I have an open phone slot for a quick estimate call on Tuesday at 4pm. Would that work, and what's the best number for you?
Caller: Tuesday works. Use this number. The building has a lockbox, by the way.
Voxipo: Thanks. I've booked Tuesday at 4pm under Dana Whitfield and saved the lockbox note for the team.
Set up for your team
Make Voxipo part of your team.
01
Write quote questions for each type of job
List what your estimator needs for house cleans, deep cleans, move-in and move-out jobs, and commercial walk-throughs. Typical fields are bedrooms, bathrooms, square footage, pets, recurring or one-time, supplies, and parking or building access. Add your service area and the job types you do not take, so the agent can say what your team will do for callers outside them.
02
Connect the calendar for walk-throughs and estimate calls
Connect Google Calendar, Microsoft Outlook, or GoHighLevel. On those three, each phone booking uses a standard time slot, and the whole business holds one appointment per slot, so keep crew scheduling in your own system and use phone booking for estimates and walk-throughs. The agent can change or cancel the booking it made on the same call; later changes go through your office.
03
Decide what the agent may say about price and access
Voxipo does not set prices, and the agent reads only pricing wording you approved, such as a note that quotes come after a walk-through. Decide how it treats keys, lockboxes, alarm codes and building access. A safe approach is to record what the caller says and have your team confirm in person.
04
Test with a real quote request and a no-show complaint
Talk to the agent in the browser playground as a homeowner asking for a recurring clean and as a client whose visit was missed. Read both summaries and adjust the questions. Connecting a phone number and turning on forwarding from your business line need a paid plan.
For cleaning teams where the owner is also on the crew
Picture three crews, a service area you can name, and one person who reads the day's quote requests after the last job. If an office manager already covers weekdays, begin with after-hours answering and missed-call callbacks. After the first week, read the summaries and tighten the questions, for example by asking whether a recurring client wants the same cleaner each visit.
The agent records the property details and reads wording you approved. What a clean costs, which crew takes it, and when they arrive stay with your estimator or office.
Changes to old bookings go to the office
The agent can change or cancel a booking it made earlier on the same call. It cannot find a booking from a previous call, so a client who phones to move Thursday's visit leaves a request for your team.
Callbacks follow calling hours
Voxipo calls missed callers back only between 8am and 9pm in the caller's local time. A call missed at 3am gets no callback. Your team reads the call records for calls that reached Voxipo.
One booking per slot for the whole business
Phone bookings check the whole workspace, so two estimators cannot hold the same time slot by phone. Voxipo does not connect to ServiceTitan or Housecall Pro. Jobber support is coming soon.
Good questions, clear answers
Voxipo for cleaning companies: FAQs
Work out what fits before you forward a call.
What does a cleaning company answering service from Voxipo do?
It answers calls to your Voxipo number with an AI voice agent at any hour. The agent asks your quote questions, books estimate walk-throughs into a connected calendar, and saves a recording, transcript, and summary for your team.
Can the agent quote a price for a house clean?
Only if you give it wording you have approved. Most cleaning prices depend on size, condition, pets, and frequency, so the agent collects those details and books an estimate call or saves a callback request for your estimator.
What if a client calls because the cleaner did not show up?
The agent takes the client's name, address, and what they report, and saves the call with a transcript and summary. It does not look up your crew schedule or promise a makeup visit. Your office reads the summary and calls the client back.
Can a client call back later to reschedule a booking?
The agent can change or cancel the booking it made earlier on the same call. It cannot look up a booking from a previous call, so a later request is saved for your office to handle in your own calendar.
How does it handle keys, lockboxes and door codes?
It records what the caller says about access, such as a lockbox, a doorman, or a pet in the house, and saves it in the call record. It does not confirm that access works. Decide in advance whether your team wants codes spoken on a call at all, and write the agent's instructions to match.
Does it work for commercial and janitorial cleaning?
Yes, as an intake and booking tool. You can write questions for office size, floors, the hours the space is empty, and who signs contracts, and the agent books a walk-through. The proposal and the price stay with your team.
What happens when I miss calls while I am cleaning?
If your business line uses carrier conditional forwarding to your Voxipo missed-call number, an unanswered call is passed to Voxipo, which declines it and places one callback from your SMS-verified business number after the delay you set, between 8am and 9pm in their local time. A caller who hangs up before your carrier forwards the call does not reach Voxipo, and at busy times a callback can be delayed or dropped.
Can the agent transfer a caller to my phone?
Live call transfer is not available yet. The agent saves the call with the caller's name, number, and details, and your team calls back.
Will it send bookings into my cleaning software?
No. Voxipo does not connect to ServiceTitan or Housecall Pro, and Jobber support is coming soon. It books into Google Calendar, Microsoft Outlook, or GoHighLevel, and your office can copy details from the call summary into your own system.
Bring your quote questions, service area, and the wording you use for access and pricing. Talk to a Voxipo demo agent in your browser, then start the 14-day free trial and build your own agent with them.
