Comparison
Voxipo vs hiring a receptionist
Hire a receptionist, at a median $38,010 a year (BLS, May 2025), if you need a person for dispatch, upset customers and paperwork; use Voxipo if you need calls to a Voxipo number answered 24/7 and missed callers phoned back between 8am and 9pm.
Updated . Wage figures from the US Bureau of Labor Statistics for May 2025.
Price
What a receptionist costs
The US Bureau of Labor Statistics put the median pay for receptionists at $18.27 an hour, or $38,010 a year, in May 2025. That is wages only, for one person working one shift. A trades company's calls also come in the evening, on weekends and while the owner is on a job.
| Receptionist | Voxipo | |
|---|---|---|
| Pay | $18.27 an hour median, or $38,010 a year | Quoted on your call volume. Prices not published yet |
| On top of pay | Payroll taxes, benefits, paid time off and cover when they are out | A software subscription |
| Hours covered | One shift, usually business hours | 24/7 on calls that reach your Voxipo number. Callbacks between 8am and 9pm in the caller's time |
| Calls at once | One | Several, up to your plan's limit. At launch the whole platform handles up to 15 calls at once across all customers |
| Getting started | Recruiting, training and replacing staff who leave | You set the greeting, instructions, hours and knowledge yourself |
BLS figures are national medians for all receptionists, so pay in your area can be higher or lower. Employer costs for benefits and taxes come on top of wages. Voxipo does not publish prices yet and quotes on your call volume. See how Voxipo pricing works.
Sources: BLS receptionists
Features
What each one can do
| Voxipo | Receptionist | |
|---|---|---|
| Evenings and weekends | 24/7 on calls that reach your Voxipo number | Only if you pay for those shifts |
| Calls you miss | Calls missed callers back from your SMS-verified business number after a delay you set (30 seconds by default), between 8am and 9pm in the caller's time. Calls missed outside that window get no callback | Called back when they see the missed call and have time |
| Booking | Google Calendar, Outlook, Cal.com and GoHighLevel, during the call | In any calendar or software your office uses |
| Live call transfer | Not available yet. The agent saves the call details and your team calls back | Can put a caller through or take a message in person |
| Judgment | Stays with your team. The agent records what the caller says and follows your approved wording | Can calm an upset customer, judge urgency and help dispatch |
| Other office work | Answers and returns calls, and keeps a lightweight CRM of contacts | Invoicing, scheduling technicians, ordering parts, greeting walk-ins |
Sources: BLS receptionists
Where a receptionist wins
- Judgment on hard calls: upset customers, urgent jobs and dispatch decisions.
- Office work between calls, such as invoicing, ordering parts and scheduling technicians.
- Works in whatever software your office runs, including field-service tools Voxipo does not connect to.
- Customers get to know a person by name.
Where Voxipo wins
- Answers 24/7 on calls that reach your Voxipo number, including evenings and weekends.
- Handles several calls at once, up to your plan's limit (the platform handles up to 15 at once across all customers at launch).
- Calls back the people you miss from your own SMS-verified business number, after a delay you set (30 seconds by default).
- Nobody to hire, train or cover for when they are sick or on holiday.
Who should hire a receptionist
Hire a receptionist if your office has enough work between calls to fill a shift, and you need someone to handle dispatch, complaints and paperwork.
Who should pick Voxipo
Pick Voxipo if you are an owner-operator or a small crew without an office, you miss calls on jobs and in the evening, and you want those callers phoned back between 8am and 9pm and offered a booking. You can also use both.
Questions
Voxipo vs hiring a receptionist: FAQs
How much does a receptionist cost a year?
The median pay for US receptionists was $38,010 a year, or $18.27 an hour, in May 2025, according to the Bureau of Labor Statistics. Payroll taxes, benefits and paid time off come on top.
Can an AI receptionist replace a receptionist?
For answering routine calls and booking, it can cover a lot. Dispatch, upset customers, judging urgency and office work still need a person. Voxipo leaves safety, pricing and dispatch decisions to your staff.
Can I use Voxipo with a receptionist?
Yes. Your receptionist answers during the day, and your carrier's conditional call forwarding sends busy or unanswered calls to Voxipo, which calls those people back from your business number.
Does Voxipo work nights and weekends?
The agent answers 24/7 on calls that reach your Voxipo number. Callbacks to missed callers follow the federal calling window of 8am to 9pm in the caller's time, so a call missed at 11pm gets no callback.
Is Voxipo cheaper than hiring?
Voxipo does not publish prices yet. Ask for a quote on your call volume and compare it with the cost of the shifts you would need to cover.
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