Glossary
Verified caller ID
Verified caller ID means an outbound calling service shows your business's own number to the people it calls, after you prove that you control that number, usually with a code sent by SMS or a call.
Explained
Verified caller ID, explained
When a service places calls for you, it can either show its own number or yours. Showing yours makes the call recognizable, but services should not let anyone display a number they do not own. Verification closes that gap by sending a one-time code to the number and asking you to enter it.
Once the number is verified, calls placed for you can present it as the caller ID. Customers see the number they already know from your website, invoices or their call history, which makes a return call less likely to be mistaken for a sales call from an unknown number.
Verified caller ID is separate from call forwarding. Forwarding moves inbound calls; caller ID controls what people see on outbound calls.
Supported in Voxipo
Verified caller ID and Voxipo
Voxipo verifies your business number with an SMS one-time code. After that, missed-call callbacks and other outbound calls from your Voxipo agent can present your business number as the caller ID.
Questions
Verified caller ID: FAQs
Why does Voxipo send a code to my business number?
To confirm you control the number before it is shown as the caller ID on calls made for you.
Do I need verified caller ID to use Voxipo?
It is needed for callbacks that show your business number. Inbound answering works with call forwarding or a number bought in Voxipo.