Glossary
Phone answering terms, defined
Plain definitions of call forwarding, missed-call callbacks, warm transfer and other phone terms, with how Voxipo handles each one.
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All terms
AI receptionist
An AI receptionist is software that answers a business's phone calls with a voice agent, talks with callers in natural language, and handles routine requests such as questions, intake and booking.Conditional call forwarding
Conditional call forwarding is a carrier feature that sends a call to another number only under set conditions, usually when the line is busy, nobody answers within a number of rings, or the phone is unreachable.Missed-call callback
A missed-call callback is an automatic return call to someone who phoned a business and hung up without speaking to anyone, made soon after the missed call instead of waiting for a person to call back.Verified caller ID
Verified caller ID means an outbound calling service shows your business's own number to the people it calls, after you prove that you control that number, usually with a code sent by SMS or a call.Voicemail detection
Voicemail detection, also called answering machine detection (AMD), is a feature of outbound calling systems that works out whether a call was answered by a person or by a voicemail greeting.Warm transfer
A warm transfer is a call handover where the person or system answering first introduces the caller and their request to the next person before connecting them, so the caller does not have to start over.
An AI receptionist is software that answers a business's phone calls with a voice agent, talks with callers in natural language, and handles routine requests such as questions, intake and booking.Conditional call forwarding
Conditional call forwarding is a carrier feature that sends a call to another number only under set conditions, usually when the line is busy, nobody answers within a number of rings, or the phone is unreachable.Missed-call callback
A missed-call callback is an automatic return call to someone who phoned a business and hung up without speaking to anyone, made soon after the missed call instead of waiting for a person to call back.Verified caller ID
Verified caller ID means an outbound calling service shows your business's own number to the people it calls, after you prove that you control that number, usually with a code sent by SMS or a call.Voicemail detection
Voicemail detection, also called answering machine detection (AMD), is a feature of outbound calling systems that works out whether a call was answered by a person or by a voicemail greeting.Warm transfer
A warm transfer is a call handover where the person or system answering first introduces the caller and their request to the next person before connecting them, so the caller does not have to start over.